consumer · legal education
Online Purchase Disputes
What to save when an online order, refund or service goes wrong.
What this means
Digital transactions leave useful records: order IDs, screenshots, payment details, delivery updates, return requests and support chats. These often form the core evidence.
What to keep ready
- Save screenshots before pages change.
- Keep payment and refund references.
- Record support-ticket numbers and dates.
Professional assistance
How this connects with the practice
Related practice support can include organising digital evidence, drafting a demand and pursuing consumer remedies where appropriate.
Official reference
This guide is for general legal education only and is not legal advice. The correct procedure, remedy, limitation period and forum depend on the facts, documents and current law applicable to a specific matter.